Archive for 2010

Be More Competitive – Raise your Prices!

Friday, July 23rd, 2010

Wow! That title seems counter intuitive, doesn’t it? Like you, I receive offers every day, in every conceivable medium, and the majority speak to “discounts” – it seems that everyone is competing on price.

One thing that I’ve learned over my career is that if you try to compete strictly on price, you better have the lowest cost model of all your competitors or you are dead and just don’t know it yet. This can be a death spiral that you may not be able to control and that will ultimately lead to losses faster than you can cut or manage costs.

By allowing yourself to compete primarily on price, you are admitting that your product or service is a commodity – that it is really no better than all of those offered by your competitors. Talk about a fast way to make your business become “un” -unique in the eyes of your customers!

I read an article recently in the MIT Sloan Management Review on this topic and it reminded me of the need for management to focus on performance in order to compete effectively in the realm of premium pricing. It is critical, however, that your product actually is superior to the competition.

Even though you can, and many companies do, claim to have the highest value product or service, your customers will learn the truth very quickly and you will be punished in the market for your deceit if you are not honest. It is also critically important that the executive team have good information about and the ability to track and manage its costs as well as a clear understanding of and a simple, compelling message on its value proposition to its customers. I like to see an ROI (return on investment) calculation customized for the customer, using their own data, as a key sales tool – it is a great way to have them convince themselves rather than me trying to convince them!

In order to build a performance-pricing model along with the cost and expense drivers to make sure it will work in your busiess, you will need good information and a strategic financial partner to work with you in the process. Give us a call and let one of our experienced professionals show you what we can do and the benefits that you can derive from implementing this strategy.

Kent Thomas, Founder

The Role of the CFO

Thursday, July 15th, 2010

I came across a post on the website of OpenView Venture Partners from October 2009 about the Role of the CFO (Chief Financial Officer) today. It so closely reflects our philosophy that I wish I had found it sooner. I’ve been saying it for a long time and OpenView agrees: the real value comes with a highly experienced CFO who can function in the role of a strategic financial advisor to the CEO, executive team and board of directors. It is in providing actionable information, not just financial statements.  They outline seven facets of the CFO’s role that are important to understand and consider:

  1. Transition the company from basic cash financials to GAAP based (or equivalent outside the US) including the completion of audited financials on an annual basis;
  2. Implement scalable financial processes and systems to support the growth of the company;
  3. Ensure that the company is compliant with various government and legal requirements;
  4. Facilitate the deployment of key operational processes and systems to support the growth of the company (such as, a robust budgeting process or an HR system);
  5. Develop the board, CEO, senior team level operational dashboards;
  6. Facilitate the operational reviews across all functions of the company to help the senior team in setting strategies and goals;
  7. Support the company exit strategy by representing the company externally to media, government agencies, funding agencies, and the public.

While the OpenView post focuses on the value of having a CFO in an early stage company, indicating that those who bring the CFO on earlier tend to be more successful than those who forgo the hiring of a CFO due to cost constraints, the value proposition also applies to established companies.

In reality, companies do not have to pay the cost of another highly-compensated executive in order to receive the value of a highly experienced CFO for their business because CFO Solutions can provide all of the CFO’s value that small to midsized companies need on a part time basis and at a fraction of the cost of a full time employee. We have been doing it for more than fourteen years for over 450 companies. If your business needs a CFO but you can’t afford (or don’t want to pay for) a full time employee, call or e-mail us for a no obligation consultation and assessment.

—Kent Thomas, Founder

Can the CFO Really Make a Competitive Difference in a Company?

Wednesday, May 12th, 2010

Recently I read a blog posting from Cynthia Mignogna at Openview Venture Partners. It is a good summary of the role that the Chief Financial Officer can and should play in an organization. In all of my speaking engagements, I emphasize that the CFO must think strategically and be able to deliver timely and accurate information that clearly indicates whether or not the business is progressing towards it strategic plan and goals (i.e., is it winning or losing?).

I recently taught a session on Advanced CFO and Controller skills to a group of 23 CFO’s and Controllers. At the beginning of the class I asked how many could give me a concise summary of their company’s strategy – only three raised their hands. Apparently this is not unusual. In a recent study, Right Management Consultants found that less than one-third of employees are fully engaged in and know their employer’s missions. My greatest concern is that if the CFO or Controller does not know the Company’s strategy, what does that say about their ability to provide valuable data to employees and management?

A good CFO must be able to align the internal reporting systems with the Company’s strategy and translate it into key performance indicators (measures of important activities that are quantifiable, measurable and meaningful) that the other managers and employees help to identify and take responsibility for. These metrics must be reported frequently and used to evaluate the employee, team or company’s progress towards achieving the stated goals.

Every CEO needs and deserves to have a strategic financial partner on her or his team to provide valuable and actionable information in order to have confidence in the decisions he or she makes every day. If you do not have or have not experienced this in your business, please call us, we can help – and the good news is that when we act as your outsourced, strategic CFO, the cost is a fraction of what you would have to pay for a full-time CFO!

Is Your Business Ready For Healthcare Reform?

Wednesday, March 24th, 2010

You might wonder why I would write about healthcare reform in a blog for a CFO Outsource and Accounting Services website.

Well the answer is not a political one – it is because medical insurance and healthcare costs are a significant cost to businesses, especially small businesses, and since at least part of the reform legislation has become law, entrepreneurs, executives and owners need to understand how this new law is likely to impact their business.

I received an e-newsletter from the law firm of Dorsey & Whitney LLP that contains a truly non-partisan, unemotional summary of the new law and analyses of its potential impact on everything from insurance premiums to tax credits and new programs to payroll tax rates. I suggest that you take a few minutes to read this summary and that you start thinking about how this may affect your business and what changes, if any, may be strategically important to plan for in the future.

Since many changes that will impact business don’t take effect until 2011 and beyond, management and owners should have time to properly plan for and minimize the negative impacts, if any are to occur. I recommend a thoughtful review now, not later, however because it is entirely possible, and quite likely in my opinion, that insurance companies who are impacted almost immediately, will start to make changes in policies, coverage, terms and premiums and business owners need to be well educated in order to  navigate successfully through this changing environment.

Here is a link to Dorsey’s article titled ‘Health Care Reform Is Here’ – please contact me or your CFO Solutions’ consultant if you would like help modeling how this landmark legislation, and potential strategies to deal with it, may impact your business.

—Kent Thomas

Financial Metrics — What to Measure

Monday, February 22nd, 2010

If you long for timely and more accurate information about your business and want to become a confident and proactive decision maker, implement financial dashboards and key metrics reporting for your business.

Remember the following rules for selecting metrics to track and report, they must:

  1. Be clearly identified, defined & understood
  2. Be aligned with the company’s goals
  3. Address key pressures or challenges in the organization
  4. Be measurable & actionable

Have accountability clearly defined & assigned for each.

Need help creating your metrics for your Financial Dashboard? We’re professionals with experience establishing financial dashboards for startup entrepreneurs and seasoned CFOs. Whether your company is just starting out, or well on your way to the Fortune 500; CFO Solutions has the experience and know-how to improve your financial outlook. Give us a call.

Venture Capital Trends: Breaking News!

Wednesday, February 17th, 2010

I just received the Fenwick & West Silicon Valley VC Survey for Q4 2009.

Although this survey does not exactly equate to what happened in Utah, Silicon Valley certainly sets the standard and establishes the trend for venture capital investing in the U.S. and in Utah.

Here are some interesting insights:

  1. For the second quarter in a row, ‘up’ and ‘flat’ rounds exceeded ‘down’ rounds (interpretation: company valuations are increasing and the new investors are receiving less ownership for the same total amount invested – good news for founders and prior investors), this time 70% to 30% and the average price increase was 19% for the quarter. This is great news and portends good trends for good businesses that are looking to raise capital.
  2. In the 4th Quarter series A rounds (usually the first institutional financing round) represented 23% of all financings, up from 17% in Q3 and a low of 8% in Q2. This is great news for earlier stage companies and indicates that VC’s are starting to open up to their financing needs again.
  3. The survey indicates that financing terms are starting to relax (i.e., becoming less onerous) for the companies receiving capital but preferences such as participation rights and liquidation preferences are still being used in the majority of financings. In other words, it is still a ‘buyer’s market’, however, the trend continues towards a relaxing of some of the more stringent and onerous terms.
  4. The total invested by venture capitalists during the quarter increased by 17% over Q3 but is still down compared to earlier years. Also, the total funds raised by VC’s during the quarter increased by 80% over Q3, however, the total raised in 2009 represents a nearly 50% decline when compared to 2008. The message here is that with less total funds to invest, fewer companies will qualify for investment in the future. As a result, the better the management team and the better they (you) understand and solve customer ‘pain’ and the better prepared they (you) are to execute on your plan, the more likely they (you) are to attract serious VC interest in the future.

If you are considering venture capital or angel investor equity investment for your business or if you would like to better understand what this information means for your situation, Contact Your Utah CFO for a free consultation.

Timing Your Financial Management

Monday, February 15th, 2010

If you have been following my four part series on your Financial Dashboard, you are ready to think about the information that you want to receive and when and how to generate the reports.

In our first example, the entrepreneur received a set of financial statements on the 15th of the following month – a fairly typical situation but all of that information is historical and out of date (i.e., the executive cannot affect January’s results with information received on February 15th.)

The second executive received information about last week on Monday morning and although he cannot impact last week’s results (an argument perhaps for daily dashboard reporting) he can affect the rest of this month’s results.

Selecting the right metrics (measurements) is a difficult, but important part of this process.

You don’t want to have too many key metrics that you are tracking on any given dashboard – I recommend no more than five or six and always weigh the cost of tracking and measuring the information against the value received there from.

Finally, a dashboard will likely change over time and as a key pressure or challenge in your company is resolved, that metric may be removed from the dashboard and another that is now a higher priority selected to replace it.

If you long for timely and more accurate information about your business and to become a confident and proactive decision maker, I suggest that you make the investment to implement dashboards and key metrics reporting for your business. If properly planned and executed, it will be a journey of discovery and insight that will pay dividends well into the future.

In the next post of my four-part series I’ll identify five basic rules for the metrics you need to incorporate into your financial dashboard plan. If you’re ready to get your financial dashboard set up, Give us a call right away.

Setting Up Your Financial Dashboard

Monday, February 8th, 2010

In our experience, a business must establish a foundation of competent staff, documented and tested procedures, adequate controls (policies & procedures) and a culture of consistency before good reporting practices can be established.

Foremost in this process is getting the right people who are competent, properly trained and who know what is expected of them.

Although all businesses have procedures and some level of controls, it is rare to find one where they are well documented and communicated to employees.

Finally, I recommend that you take a step back and think of the culture that you, as the CEO or General Manager has created. Are you consistent in requiring all employees, including yourself, to follow the company’s policies and procedures? If not, you have to start with yourself and establish a culture of transparency, trust and consistency – only then will the foundation properly function to provide you with the kind of information that our second executive enjoyed.

In the next post of my four-part series I’ll quickly review how timing can effect your financial outlook. If you’re ready to get your Financial Dashboard set up, Give us a call right away.

Financial Dashboards For Effective, Timely Management

Monday, February 1st, 2010

I opened a recent article written for Utah CEO Magazine with a story about two busy entrepreneurs, each trying to manage a busy schedule and maintain a sound financial perspective. One is trying to keep up, and the other uses a financial dashboard to keep an eye on things. Here’s the scenario in part one of a four part series of posts:

The busy entrepreneur sits at his desk reviewing the January financial statements. It is the 15th of February and he is somewhat frustrated that the reports are so difficult to understand. He knows that they may contain critical information but he has neither the time to research nor the competence to properly analyze it to make it more meaningful. After 30 minutes of reviewing key accounts, he files the financial statements in his 2010 binder and moves on to another important project, fearful that he might be missing something important about his business but hopeful that he is not.

Contrast our first executive with the CEO who arrives at his office at 7:30 AM on Monday morning, opens an e-mail from his Controller and finds last week’s dashboard – a collection of the Company’s key operational and financial measurements in an easy to read graphic format with a one paragraph analysis and explanation from his finance team. In the same 30 minutes, this CEO reviews a high-level overview of the Company’s sales, costs, productivity and financial highlights.

In the process, as he notes some concerning production information, a quick telephone call informs him that the Manufacturing Supervisor, after seeing the same information, researched the problem and has a list of recommendations in order to remedy the situation so that the same results do not happen this week. The CEO approves the Manager’s plan and leaves his office to conduct a staff meeting, confident that he is making good decisions with the information available to him.

If you own or manage a business, you undoubtedly want to operate like the second example but implementing effective dashboards or timely and accurate reporting is easier said than done.

In the next post of my four-part series I’ll quickly review how to set up your financial dashboard. In the meantime, if you have questions about how to better manage your business’ financials, don’t wait for the next post: Give us a call right away.